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PAYMENTS, SHIPPING AND REFUNDS

PAYMENTS

Payment for orders placed via swaggierecords.com will be captured when your order is successfully placed. Swaggie Records accepts the following methods of payment:

American Express
Diner's Club
Discover
JCB
Master Card
Visa
Amazon Pay
Apple Pay
Google Pay
PayPal
Swaggie Records accepts orders placed over the phone.
Swaggie Records does not accept checks or money orders.
STATE SALES TAX
New internet commerce laws are such that we are required to charge sales tax in states where we are considered to have a retail or economic presence. Because we ship goods to your state, we are considered to have a presence there, and as such are required to charge sales tax on all orders from your state. We can assure you the sales tax you were charged is indeed being paid directly to your state.

Sales tax will be charged on items shipping to the following states and districts (additional local city & county taxes may also apply):

Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, Nebraska, New York, Nevada, North Carolina, North Dakota. Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
SHIPPING

FREE STANDARD U.S. DOMESTIC SHIPPING FOR ORDERS OVER $75* 

Product Type Delivery Service Delivery Time Shipping Cost
All Items

 

USPS Media Mail/ First Class Mail


Generally delivered in 2-8 business days, but may take up to 2 weeks Free for orders over $75.00 exclusive of State Sales Tax

                                             

*orders under $75 ships standard USPS Media Mail/1st Class 

EXPEDITED U.S. DOMESTIC SHIPPING

Product Type Delivery Service Delivery Time 1b. or less Additional Cost Per lb.
All Items USPS Priority Mail This service will deliver your package in approximately 2-3 business days following shipment, but may take up to 6 business days $6.99 $3.00

*For security purposes, expedited domestic orders with a product total of over $200.00 will ship via USPS Priority Mail with signature required upon delivery.

 

INTERNATIONAL SHIPPING

Product Type Delivery Service Delivery Time 1b. or less Additional Cost Per lb.
All Items DHL Global Mail DHL Global Mail is generally delivered within 4-10 business days of shipment to most international addresses.** $9.99 $5.00

**DHL Global Mail is generally delivered within 7-14 business days of shipment to most international addresses. However, due to customs delays, we have seen orders take up to 3-6 weeks to be delivered in rare cases.
 
INTERNATIONAL SHIPPING POLICIES

Swaggie Records ships international orders via DHL Global Mail to the following countries and territories - American Samoa, Argentina, Australia, Austria, Belgium, Bulgaria, Brazil, Canada, Costa Rica**, Croatia, Czechia**, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hong Kong, Hungary, Iceland, Ireland, Isle Of Man, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Northern Mariana Islands, Norway, Peru**, Poland, Portugal, Puerto Rico, San Marino, Singapore, Slovakia, Slovenia, South Africa**, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, U.S. Minor Outlying Islands, U.S. Virgin Islands, and the United Kingdom.

**temporarily unavailable while USPS and DHL has suspended shipments to Costa Rica, Czechia, South Africa, and Peru

Swaggie Records limits all international orders to a maximum $150.00 product total.

International customers may be subject to import duties and taxes which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from swaggierecords.com, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods. Some items for sale are unavailable for shipping internationally.

Generally, customs forms for international packages will list the value of your order's contents by product type. International customers and customers shipping products internationally should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Please note that not all items listed on swaggierecords.com are available for international shipping.
REFUNDS  

All of our products are carefully inspected for quality before shipping. In the unlikely event you receive a faulty product – we will be more than happy to exchange or refund the product.

We offer a 100% satisfaction guarantee to our customers. If you are not satisfied with your purchase in any way we will make it right. Unfortunately we do not generally accept returns on used media, but please contact us if you are less than 100% satisfied with your purchase and we will work with you to make it right.

Your refund will be processed as soon as possible and in any event within no more than 10 days from the day you have given us notice of your cancellation or we confirm to you that you are entitled to a refund for a defective product. If we are to receive a product from you and you fail to make the product available to us within 14 days of cancellation then you will be deemed to have re-ordered that product at the price you originally paid for it.

Until any product is returned to us in accordance with these terms and conditions, you are responsible for the product if it is lost, damaged or destroyed. You have a legal obligation to take reasonable care of each product while it is in your possession. 

We will only make a refund using the same method of payment originally used by you to pay for your purchase.

CHANGING YOUR ORDER SHIPPING ADDRESS

Changes to the delivery address after an order has been placed can only be made at our discretion and may be subject to an additional charge. To change the delivery address, please email us on info@swaggierecords.com. We reserve the right to invoice any storage fees resulting from an address change request. If we are unable to deliver products to you due to an error in the delivery address, we may charge you a reasonable fee for any additional delivery or storage costs incurred by us.